Hye "Lois" Sartor

Meet Hye "Lois" Sartor

Sales Executive

Licensed Real Estate Salesperson | KW Greater Rochester

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Lois brings more than a decade of experience in consultative sales, strategic advising, and negotiation to her work with Bespoke Homes. Before becoming a REALTOR®, she built her career working with Fortune 1000 companies and C-suite executives, managing multi-million-dollar relationships and advising some of her company’s most valuable clients. That experience shaped the way she works today: listen carefully, understand the bigger picture, anticipate challenges, and create a clear strategy for moving forward.

In real estate, Lois brings that same level of thoughtfulness and preparation to every client. From pricing and positioning a home for the market to analyzing an opportunity, crafting a competitive offer, or navigating a complex negotiation, she approaches each decision with her clients’ best interests at the center.

Known for being strategic, resourceful, and personable, Lois believes great representation means anticipating what comes next, communicating clearly, and knowing when and how to advocate for her clients. It’s about anticipating what comes next, communicating clearly, and knowing when and how to advocate for her clients. That approach produced results early: within her first 30 days in real estate, she had three properties under contract totaling $1.6 million.

Originally from Seoul, South Korea, Lois now calls Honeoye Falls home, where she lives with her husband, their three children, dog, and two cats. Lois is fluent in Korean and works with clients in English and Korean. She serves buyers and sellers across Greater Rochester and the Finger Lakes, with a growing focus on Pittsford, Mendon, and Honeoye Falls. Her goal with every client is simple: to make an often complicated process feel easier, more manageable, and more successful because they had the right person in their corner.

Favorite thing about the Rochester and Finger Lakes region? Endless lake days, summers that almost make you forget about Rochester winters, and getting just about anywhere without sitting in traffic.

You can find me… Tagging along on my pilot husband’s work trips, eating my way through new destinations, chasing beaches, or at home wrangling kids and pets.

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    Client Success Stories

    "Susan and her team at Bespoke Homes are exceptional! The support they offer through both the selling and buying process is stellar and I would absolutely use Susan again!!"
    "Our realtor Laura Helker is an amazing person and realtor. She found us our dream home and was with us every step of the way as we navigated the process. Thank you Laura and thank you Susan for your great team."
    "Susan Glenz and the entire Bespoke Homes team were tremendous to work with during our cross-country relocation. They put a solid plan in place and communicated openly, concisely and timely during each step of the process. Due to their efforts, we exceeded our goals for this real estate transaction… Read MoreRead Less
    "I worked with Ashley and Susan. They are true professionals and helped me with a sale of my duplex home. They crafted an expert strategy to get bids and I was very happy with the results. Later during the closing process they were constantly coordinating and moving the process along ; even helping m… Read MoreRead Less
    "I am so grateful for Susan and Bespoke homes! They did an outstanding job of working with me to sell my home. Susan was so professional, knowledgeable and communicative throughout the whole process. There were some really delicate matters that Susan handled with both expertise and compassion. Su… Read MoreRead Less
    "Bespoke Homes of RochesterWe want to thank Susan Glenz, Laura, Shannon, Brittany and everyone else involved in helping us sell our house and buy our new home! They have a whole team working together to make it as simple and painless as possible!! They are paving the way to a new selling and buying e… Read MoreRead Less
    "Susan did an outstanding job of preparing us to list our home. She took over and as she refers to it, we hit the "easy button". Not only did Susan, Shannon, and their team effectively sell our house for more than we ever imagined, they also were integral in the preparation process. They coordinat… Read MoreRead Less
    "Susan and Laura were incredibly attentive, always available to answer questions, and making sure I felt confident every step of the way. Their positive attitude and deep knowledge turned what could have been a difficult process into something exciting and fun."
    "We met our Taylor completely by chance at an open house—and within minutes, we knew we wanted to work with her. From the start, she impressed us with her deep knowledge of the market, professionalism, and genuine warmth. She took the time to understand our needs and made us feel like we were her top… Read MoreRead Less
    "Susan Glenz and the Bespoke team did an AMAZING job with selling my home. They were attentive, professional, and incredibly knowledgeable. Susan provided me a booklet when we first met, with everything I could possibly need to know about selling my home. Things such as checklists as well as a basic … Read MoreRead Less

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