Susan Glenz

Meet Susan Glenz

Founder & Team Leader

Associate Broker, KW Greater Rochester | Broker, KW Gateway

Susan Glenz

My story has unfolded in Rochester, NY – a place I have called home since 2005 with deep roots in the corporate world of finance, marketing & customer service. I often found myself craving more during that time in my life. I longed to use my gifts to directly serve people rather than companies. In 2012, I turned the page to a career in real estate with Keller Williams and never looked back.

After a decade of leading a top 1% real estate team and representing 2,000+ clients, my story has led me here, to Bespoke Homes, where I am committed to helping people turn the page on their next chapter. My clients and team appreciate my consultative & collaborative approach. I help them zoom out to see the bigger picture and understand all of their options. I enjoy taking complex information and distilling it down to the key insights that will affect them. When we make the complex simple, the path forward becomes clear...and clarity is power.

Favorite thing about the Rochester and Finger Lakes region? Life in the Finger Lakes is like living inside of a painting... there is beauty around every corner.

You can find me... walking my pups along the canal, spending quality time with my niece & nephew as the "cool auntie" or exploring new places around the world with my family. I am currently dreaming up my next adventure!

Work with Susan

My Background... Different By Design

Aside from my high energy & fresh perspective, my professional background is what truly makes me unique in the world of real estate. It also informs some of our core beliefs at Bespoke Homes.

MARKETING

When marketed correctly, your house will sell itself. You don’t need a salesperson; you deserve an advisor and a storyteller. You deserve a marketing professional who not only understands the local market, but who can reach the right buyers and maximize your home’s value.

FINANCE

A home is one of the most expensive things you will ever buy and sell. You deserve an agent who knows the numbers and is obsessed with the details.

CUSTOMER SERVICE

Because you come first. Always. And you deserve an agent who is committed to constant communication.

REAL ESTATE INVESTMENT

Because it’s the smart thing to do. You deserve an agent who has been in your shoes, one who owns property and sees the value in real estate as an investment.

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Client Success Stories

"The team at Bespoke Homes at Keller Williams Realty is truly second to none. Susan, Shannon, and their entire team were critical to the success of both the sale of our existing home, and the purchase of our dream home. We met in February of 2024 for a consultation and her team walked us through tRead MoreRead Less
"When it comes to finding the right team to help you sell or buy a home, do not think twice about letting Susan Glenz and her team be your first choice. Susan was our realtor when we decided to sell our home in the fall of 2023. Her passion and attention to detail during a time that most find stressfRead MoreRead Less
"Susan Glenz and Shannon Smith were amazing to work with from start to finish. They were professional, organized, thorough and very gracious during the process. They worked at getting us in to a beautiful home. Can’t say enough about the 5 star experience they provided for my family!"
"Where do I start….. I’ve known Susan for the better part of a decade, I’ve watched her transform from Susan Glenz , to Susan Glenz Team, to now BESPOKE. The service and relationship which started at what I thought was the highest level, has somehow only gotten more refined. I’ve worked with them (spRead MoreRead Less
"I've had the pleasure of working with Bespoke for both purchasing and selling my house. Susan's team is always there every step of the way. I can't recommend them enough to anyone looking to buy or sell their home!"
"While selling our late Mother's home, which was a painful decision for us, Susan made every step painless for us. She explained how comps worked and what she felt was the best listing price. She even had a digital rendering of how the home could look with updates that was added to our listing. Once Read MoreRead Less
"Susan and her team are incredibly thorough and their vast experience and wealth of knowledge provides a strong sense of security through the buying and selling process. Everyone is easy to get in contact with and needs and questioned are addressed quickly. I am very thankful to have had this team thRead MoreRead Less
"Susan and her team were exceptional in all phases of the sale. Couldn’t have had a better experience with better people that made everything so easy on my end. They truly are a well oiled machine that knows how to get the best results for their clients. Shout out to Bespoke Homes!!"
"There are so many obstacles to overcome during the process of buying a home. Depending on your situation it can feel like never ending drudgery just to get to the finish line. This is exactly what motivates Susan Glenz and her team as they make it their personal mission to make your journey of buyinRead MoreRead Less
"Susan and team are absolutely amazing to work with. They were expedient, professional, organized, knowledgeable, and they covered everything that goes along with a complicated estate sale. I could not be happier; I wouldn’t hesitate to use this team again."
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THE NEXT STEP?

Are you ready to explore your goals? Not sure if now's the right time to buy or sell? Need a reliable contractor? I would love to get to know more about you and your needs!