Our Story

We're a full-service real estate team in the Rochester & Finger Lakes, NY area that empowers the most discerning homebuyers and sellers to move forward with confidence.

Deep local roots

A Story Bigger Than Us

Susan Glenz started this business with Keller Williams in 2012, and it has carried the Bespoke Homes name since 2023. After more than a decade of serving Greater Rochester and the Finger Lakes, we saw a chance to raise the bar on what a real estate experience could be. So we built Bespoke Homes Team around one simple goal: a real estate experience as unique as you are.

In January 2023, two of the region's top teams, The Susan Glenz Team and Courtney Dudek Homes, joined forces to create something greater than the sum of their parts, bringing together their experience, their resources, and a shared commitment to care. We made the intentional choice to leave our names off the brand, giving our clients and agents center stage. "Together, we created space—a space that puts people at the heart of everything we do. After all, it's not about us... and it never was. Our story is about the people we serve and the relationships we form along the way."

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We are Bespoke Homes

A Team Of Specialists

Since 2012, we've served more than 2,500 families across Greater Rochester and the Finger Lakes and sold more than $575 million in real estate. We're the most reviewed local real estate team across all platforms, with a 5-star rating.

The numbers matter less than how we serve. We believe excellence comes from specialization. Each of us brings our own strengths, from pricing strategy and market insight to negotiation, and we work together to give you a seamless, efficient, personal experience and help you reach your goals with confidence.

When you work with one of our agents, you get the whole team: a Listing Concierge, a Closing Concierge, and an operations and marketing team behind every move.

Our agents
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Our Mission

To deliver exceptional real estate experiences that inspire confidence, empower decisions, and move people forward with certainty.

Our Vision

To be the world’s most thoughtful real estate company.

ON THOUGHTFULNESS

Upon reflection, the common thread woven through the fabric of our success is thoughtfulness. Sure, there is an element of being kind & thoughtful to the people on our path - we certainly adore our clients and develop lifelong relationships with them. However for us, thoughtfulness is much deeper than that, much richer.

Thoughtfulness is about approaching everything with an open mind - remaining curious in the world while staying true to proven concepts. It's about deliberately slowing down when the natural urge is to execute swiftly. It's being quick to listen yet slow to react. It's about considering all perspectives, examining all angles. It's about purposeful planning & carefully considered communication.

Thoughtfulness appears from your initial consultation with us where we intently listen to your wants & needs, to the carefully crafted systems we've developed to support you, to the way we communicate with other brokers on your behalf, and in the thoughtfully curated events & rewards we offer long after the close. It's found in small moments and big milestones. You see, a curated real estate experience cannot exist without extreme thoughtfulness.

And naturally, just when we think we've nailed it, we keep listening. We keep asking questions. We keep improving. Thoughtfully.

Susan Glenz, Founder & Team Leader

Our Values

A company's values are the guiding principles and fundamental beliefs that shape our culture. These are the values we live by, also known as "SURPRISE & DELIGHT":

We value spontaneity, and we deliver unexpected moments of joy.

We are curious people; we ask great questions and seek first to understand. We value ideas over hierarchy; collaboration is our lifeblood.

We seek a fun & exciting vibe with passionate people.

We embrace & cultivate our influence within our team, families, and community, standing firmly for the greatness in others. We foster an environment where innovation, adaptability, and resilience flourish, guided by a healthy mindset and consistently demonstrated in our choices, habits & actions.

We do the right thing. Period.

We crave forward movement & productivity. We are purposeful about reaching our highest potential. And we read books, lots of books!

We approach the world with a servant’s heart & check our ego at the door with every interaction.

We are completely transparent & honest with our clients and with each other. No fine print.

At A Glance

  • Founded and led by Susan Glenz, Associate Broker, Keller Williams Realty
  • Serving Greater Rochester and the Finger Lakes, including Pittsford, Brighton, Fairport, Penfield, Webster, Victor, and Canandaigua, plus Rochester's Park Avenue, North Winton Village, and Neighborhood of the Arts
  • More than 2,500 families served since 2012 · more than $575 million in sales
  • We work with clients in English and Korean
  • Susan Glenz: featured on HGTV's House Hunters · Real Estate Negotiation Expert Certification · Certified John Maxwell Coach
  • Offices: 2000 S Winton Rd, Bldg 1, Suite 201, Rochester, NY 14618 · 1880 Rochester Rd, Ste 200, Canandaigua, NY 14424
  • 585-340-4940 · [email protected]
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